FAQS EUROPEAN ACADEMY ONLINE

EUROPEAN ACADEMY ONLINE is a 24-language e-learning platform that provides live sessions with teachers from all over the world on demand with the highest level of professionalism, easily booked through your mobile device or any other device 24 hours-a-day

EUROPEAN ACADEMY ONLINE also offers online curricula for 24 languages, with fully customized courses for beginner, A1 to C1 + levels, virtual private and group sessions and a personal language coach.

To be able to enjoy the services offered by EUROPEAN ACADEMY ONLINE a membership or registration is required, which is requested from the landing page of EUROPEAN ACADEMY ONLINE landing page when acquiring any service.

On the landing page you can select any service, virtual sessions, a language course, or a curriculum of one of the 24 available languages. Identify yourself with a simple form and enter the payment information through the secure payment gateway.

The contracted service will be available on  the EUROPEAN ACADEMY ONLINE e-learning platform, to which you will be given immediate access.

On the Home page you will find access to register as a user. It only requires basic information such as your first and last name, e-mail, and contact phone number.

You can then select any service and purchase it on the secure payment gateway.

English (American)
English (British)
Spanish (Latin American)
Spanish (Spain)
French
German
Chinese (Mandarin)
Italian
Dutch
Japanese
Korean
Portuguese
Russian
Arabic
Filipino
Greek
Hebrew
Hindi
Irish
Persian (Farsi)
Polish
Swedish
Turkish
Vietnamese

We are confident that with our language learning system and your dedication you will achieve your goals.

In order to obtain the certificate, the students of EUROPEAN ACADEMY ONLINE must have passed all units and levels. These academic assessments will measure your ability to understand, read, as well as express yourself orally. EUROPEAN ACADEMY ONLINE will provide you with results and value recommendations periodically.

How will I learn a language online?

The language course includes unlimited access 24 hours a day, 7 days a week to all sections, tools, and support material contained in the platform.

EUROPEAN ACADEMY ONLINE maintains the levels recognized by the CEFR and the units that make up the interactive material are divided into a first block to reach a level of basic knowledge of the A1 – A2 language and then another block to reach from level B2 to C1 +.

You will start at the level that corresponds to the answers you gave during the level test, which you performed during the activation process.

  • • Can you skip a lesson even if you haven’t finished it?

You can leave and enter whenever you want, although we recommend that you do not leave halfway through the course lessons.

Your language curriculum includes unlimited access 24 hours a day, 7 days a week to the language course with all the sections, tools, and support material contained in the platform as well as to the virtual sessions contracted (group and / or private according to the selected plan), with certified teachers from more than 70 countries.

Virtual sessions, whether private or group, take place through a videoconference session with the best-certified teachers. You can take your session whenever and wherever you want. You only need internet connection and headphones to improve the audio. The best thing about these virtual sessions is that they are completely interactive. You can talk with your teachers in real time for answers to any questions.

  • • How do private and group sessions work?

A student and a teacher participate in private sessions. Private sessions last 60 minutes and group session 45 minutes

Up to 10 students and a teacher participate in group sessions. Group sessions are planned at different times of the day and the student can sign up before they start.

  • • How many private sessions can you acquire?

As many as you need.

  • • At what times are there virtual sessions?

Group sessions are scheduled from 6:00 am- 22:00 pm

Private sessions can be scheduled at any time of the day, always depending on the teachers offered for each time slot.

  • • How long in advance can a virtual session be booked?

Private and group sessions can be scheduled or canceled at least 3 hours in advance.

 

  • • How do you book a live session?

Just go to the main menu and press the reservation button and follow the steps to do so by first choosing the teacher or the day and then the theme of your choice.

  • • Is there any notice that the session is about to begin?

On the right of the platform you will see a widget with a reminder of the time remaining for your next scheduled virtual session.

In addition, you will receive notices by reminder mail before the session.

  • • Can sessions be taken from anywhere?

Wherever you have a stable internet connection.

  • • Can a session be taken from any device?

Yes, provided you have an internet browser or videoconferencing application and internet connection.

  • • How long are private sessions?

Private sessions last 15 minutes or 1 hour at the student’s choice and always depending on the credit balance available.

  • • Is there visual support material during the sessions?

There are some support slides, which are available for download by the student, for each of the themes selected as the central axis of the scheduled session.

As soon as you start your activity on the EUROPEAN ACADEMY ONLINE platform, you can access the course for the first time. On this first occasion, you will have a level test of about 30 minutes that will place you at your starting level..

Next, the course will allow you to choose between themes to customize the contents of your course to your liking.

On the initial screen of the course you will find the basic data regarding progress in the course, hours spent, lessons, and units.

Investment and payment methods

There are courses and plans in a trial version at no cost.

Online session packages purchased cannot be returned.

 You have to access the Order History with the username and password you created when you made the purchase, select the order placed , and proceed to its cancellation.

Yes, at any time you can purchase a superior plan that best suits your needs. Please contact one of our language coaches for more information.

We accept VISA and Mastercard credit and debit cards as payment methods through a secure payment gateway.

On the main page of the platform, you have the menu and your profile where you will find a history of the billed services.

Technicians

To start, you just need a computer, a tablet or a phone, and a stable Internet connection. For virtual sessions, you will need headphones and a microphone.

The EUROPEAN ACADEMY ONLINE program is easy to use and accessible to virtually anyone with a computer, tablet, or cell phone and Internet access. It is very likely that your equipment already includes the basic programs and requirements that are needed for the course. If you want to verify these minimum requirements, see the breakdown below:

  • Operating System: Windows Vista, 7 or 8, Mac OS X 10.4 or higher, Linux
  • RAM: 1 GB
  • Processor: 1 GHz or higher
  • ​​Sound Card: 16-bit
  • Monitor Resolution: 1280 x 800 or higher
  • Search engines: Internet Explorer 9, Firefox 4 or higher, Safari 6 or higher, Chrome or Opera 9.6 or higher with cookies enabled
  • Headphones and microphone
  • Latest version of Adobe Flash Player, if you do not have it installed, install it at the following link: //get.adobe.com/flashplayer/
  • PDF reader, such as Adobe Acrobat Reader or Foxit Reader
  • Stable internet connection, if possible high speed and wired.